Privacy Policy
1. Introduction
Tanuki is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
2. Collection of Personal Information
2.1 Types of Personal Information Collected:
When you visit our website or contact us, we may collect the following types of personal information:
Name
Company (if applicable)
Email address
Phone number
Details of your inquiry or how we can assist you
2.2 Collection Methods:
We collect personal information directly from you when you:
Fill out SDS (Safety Data Sheet) forms
Submit inquiries through our contact forms or email
Subscribe to our newsletter
Complete a reCAPTCHA test to verify your identity
3. Use of Personal Information
3.1 Purpose of Collection:
We collect and use your personal information for the following purposes:
To respond to your inquiries and provide requested information or services
To manage and improve our website, products, and services
To send you marketing communications, newsletters, and updates if you have opted-in to receive them
To comply with legal obligations
3.2 Direct Marketing:
If you subscribe to our newsletter, you consent to receiving marketing communications from us. You can unsubscribe at any time by following the unsubscribe instructions in the communication.
4. Disclosure of Personal Information
4.1 Third Party Service Providers:
We may disclose your personal information to third-party service providers who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality obligations.
4.2 Legal Compliance:
We may disclose your personal information as required or authorised by law, such as to comply with a subpoena, court order, or other legal process.
5. Security of Personal Information
5.1 Data Security:
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
5.2 Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Access and Correction of Personal Information
6.1 Access:
You may request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe.
6.2 Correction:
If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request correction of that information.
7. Cookies and Tracking Technologies
7.1 Cookies:
Our website may use cookies and other tracking technologies to enhance user experience and for analytics purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
8. International Transfers
8.1 International Transfers:
We may transfer personal information to countries outside Australia for processing or storage. Where such transfers occur, we take reasonable steps to ensure that the recipient complies with Australian data protection standards.
9. Sensitive Information
9.1 Sensitive Information:
We do not generally collect sensitive information (e.g., health information) unless it is necessary for the purposes outlined in this Privacy Policy. If we do collect sensitive information, we will obtain your consent or handle it as required by law.
10. Children's Privacy
10.1 Children's Privacy:
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe we have collected personal information about your child, please contact us.
11. Complaints
11.1 Complaints:
If you have a complaint regarding the handling of your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you as soon as practicable.
12. Changes to this Privacy Policy
12.1 Updates:
We may update this Privacy Policy from time to time to reflect changes in legal or regulatory obligations, technological advancements, or business practices. We will post the updated Privacy Policy on our website and notify you of any material changes.
Cookie Policy
1. Introduction
This Cookie Policy explains how Tanuki ("we", "us", "our") uses cookies and similar technologies on our website to provide you with a better browsing experience. By using our website, you consent to the use of cookies as described in this policy.
2. What are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
3. Types of Cookies We Use
3.1 Essential Cookies:
These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
3.2 Analytical/Performance Cookies:
We use these cookies to collect information about how visitors use our website, such as which pages are visited most often and if any error messages are displayed. This helps us improve the performance of our website.
3.3 Functionality Cookies:
These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, more personalised features.
3.4 Advertising/Targeting Cookies:
These cookies are used to deliver advertisements relevant to your interests based on your browsing habits. They are also used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
4. How We Use Cookies
4.1 Purpose of Cookies:
We use cookies for the following purposes:
To ensure the website functions properly
To improve our website's performance and user experience
To personalise your experience by remembering your preferences
To analyse traffic and usage patterns on our website
To deliver targeted advertising based on your browsing activities
4.2 Third Party Cookies:
Some cookies may be placed on our website by third parties (e.g., Google Analytics) to analyse website usage and provide relevant metrics. These third parties may also use cookies for advertising purposes.
5. Managing Cookies
5.1 Cookie Settings:
You can manage your cookie preferences through your web browser settings. Most browsers allow you to control cookies through their settings, which may include blocking or deleting cookies from specific websites or all websites.
6. Changes to this Cookie Policy
6.1 Updates:
We may update this Cookie Policy from time to time to reflect changes in legal or regulatory requirements, technological advancements, or business practices. We will notify you of any material changes by posting the updated policy on our website.
7. Contact Us
7.1 Contact Information:
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Address: 27 Heinemann Road Wellcamp QLD 4350
Email: [email protected]
Phone: 07 4639 2009
